LD SUSSEX Decoration Quality Management System has been established based on the principles of minimal bureaucracy and documentation which allows, quick decision making and implementation. The features are achieved and successfully integrated into the quality management system by utilizing the site based management and process approach which includes
Understanding current and future customer needs, meeting with customer requirements and striving to exceed customer expectations, Mutually beneficial relationship with suppliers to create value
Our procedure starts with a full visual inspection of completed works by the Project Manager. Only when they are 100% happy, will they hand over to the client for their appraisal. At this point, the clients can feedback with any issues as necessary. All discovered imperfections will be corrected immediately. Once the client has approved the works we will ask them to complete our ‘Site Completion’ form. If for any reason imperfections are discovered after the works are completed and signed off, we will return to site within a month, even if the invoice has been paid in full.